Get in Touch With Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to suggest a topic for us to cover? This page explains how to reach the Online Casinos Australia team and what we can help with.
How to Reach the Team
Email is the best way to get in touch. We read every message that comes through and aim to reply within two working days, though it can occasionally take longer if we're working through a busy patch. Please send your message to [email protected] and include a short summary of what it's about so it reaches the right person faster.
We're an independent comparison site, and everyone who answers enquiries is part of our editorial team — not an outsourced call centre. That means your message gets read by someone who actually understands Australian online pokies, bonuses and payment methods, rather than a generic support script.
What We Can Help With
We cover a fair bit of ground on this site, so enquiries come in on all sorts of topics. Here's where we're most useful:
- Questions about our reviews — If you want more detail on how a particular operator handles wagering requirements, payment processing times, or game selection, ask and we'll do our best to clarify.
- Corrections and updates — Online casino terms, bonus offers, licensing details and payment options change often. If you notice something on the site that looks out of date, incorrect, or no longer matches what an operator is offering, we want to hear about it.
- Content suggestions — If there's a payment method, game category or comparison you'd like us to cover in more depth, let us know. Reader feedback genuinely shapes what we prioritise.
- Partnership or editorial enquiries — If you represent a casino operator, software provider or payment platform and would like to discuss an editorial relationship, introduce yourself and explain what you have in mind. We're upfront that some of our links are commercial, and any such relationship never determines how an operator is ranked.
- Responsible gambling concerns — If you or someone you know is finding it hard to keep gambling under control, mention this in your message and we'll point you towards support services and self-exclusion tools available in Australia.
Before You Write In
A few things are worth checking first, since they cover most of the questions we get:
- All the offshore casinos we review and rank are listed with their current bonus offer, editorial rating and headline terms directly on the relevant page — bonus amounts, free spins and wagering conditions are shown in the currency each casino promotes.
- Because these operators are based offshore and licensed outside Australia, we always recommend checking an operator's own terms and conditions, licence details and withdrawal policies directly on their site before signing up or making a deposit.
- If your question relates to a specific deposit, withdrawal or account issue with a casino you've already joined, that operator's own customer support team will be able to help far more directly than we can — we review and compare casinos, but we don't operate them.
- If you're looking specifically for options outside the standard self-exclusion scheme, our guide to non-GamStop casinos may already answer what you're after.
What Happens After You Send a Message
Your email goes to a real person on our editorial team, not an autoresponder. We check the details you've raised — whether that's an editorial question, a suggested correction, or feedback on a review — before getting back to you. If we need more information to answer properly, we'll ask.
Our target is a response within two working days. During particularly busy periods, such as when we're refreshing multiple reviews at once, it may take a bit longer, but every message does get a reply.
Keeping Our Reviews Accurate
We rely partly on readers to help keep our coverage of the online casino Australia market accurate and current. Bonus terms, RTP figures, payment methods and licensing details all shift over time, and a message from someone who's actually used a site is often the fastest way for us to catch a change before it misleads other readers. If something we've published doesn't match your experience, we genuinely want to know.
Thanks for taking the time to read this far — we look forward to hearing from you.